RUSLIM, Tommy Setiawan; WIJAYA, Henryanto; SISWANTO, Halim Putera; CAHYADI, Hadi. PENGARUH SERVICE QUALITY, SATISFACTION, DAN PERCEIVED SWITCHING COST TERHADAP CUSTOMER LOYALTY OPERATOR SELULER. Jurnal Bina Manajemen, [S. l.], v. 9, n. 1, p. 1–16, 2020. DOI: 10.52859/jbm.v9i1.111. Disponível em: https://wiyatamandala.e-journal.id/JBM/article/view/111. Acesso em: 21 nov. 2024.