Ruslim, T. S., Wijaya, H., Siswanto, H. P., & Cahyadi, H. (2020). PENGARUH SERVICE QUALITY, SATISFACTION, DAN PERCEIVED SWITCHING COST TERHADAP CUSTOMER LOYALTY OPERATOR SELULER. Jurnal Bina Manajemen, 9(1), 1–16. https://doi.org/10.52859/jbm.v9i1.111