Ruslim, T.S. et al. 2020. PENGARUH SERVICE QUALITY, SATISFACTION, DAN PERCEIVED SWITCHING COST TERHADAP CUSTOMER LOYALTY OPERATOR SELULER. Jurnal Bina Manajemen. 9, 1 (Aug. 2020), 1–16. DOI:https://doi.org/10.52859/jbm.v9i1.111.